How to Order
1 – ORDER PROCEDURE
All orders must be written. 2 different ways to proceed:
– Send us your inquiry by email (with code items, description size color, quantities), then we will send you back our approval and ask you to proceed to the first deposit payment (check our ‘payment method’ part).
Order Form Please Download Here
– Click order in our website
2 – PAYMENT METHOD
We accept payment by TT (Telegraphic Transfer) to our Bank.
We request an advance payment of 60 % of the total amount of the invoice prior to beginning production of the order, with the balance being transferred at the time goods are ready to ship plus the shipping costs.
Please contact us for the bank information.
3 – MINIMUM ORDER
For the beads and shells products : 20 pcs per design (mixed colors possible).
For the beachwear products (sarongs, clothes, sandals, handbags) : 12 pieces per design per color.
For the handicraft products: 10 pieces per design.
For the furniture: No minimum.
Orders which not respect these minimum quantities will not be taken in consideration (just few exceptions).
The total amount of the order must be higher than USD 1,000.
4 – DISCOUNTS
Arsa Handicarft offers special discounts:
– For more than USD 5,000 order : 5% reduction.
– For more than USD 10,000 USD order : 7.5% reduction.
5 – QUALITY CONTROL & PACKAGING
We can therefore impose selective criteria’s and expect from our very qualified craftsmen excellent work.
Our range of products , corresponding to American / European standard. It is on our best interest to have repeat customers, so you can be sure that we will control all your products pieces per pieces, details per details.
For handicraft products, the items are wrapped in plastic or bubble wrap then packed into cardboard boxes or (depending on the fragility of the item) a wooden crate with shredded paper.
Larger items i.e. furniture etc are individually wrapped in foam sheet and then Kraft corrugated cardboard for protection. Fragile large products (ceramic pots, stone products etc.) are wrapped and then a wooden frame is constructed to hold and protect the object during shipment.
Silica Gel sachets are added to all packed products.
All packed items / boxes /crates are numbered and contents listed and correlate to the packing list and shipping invoice for your easy reference once you receive the Shipment
6 – SAMPLE ORDERS
We allow sample orders. Due to the high samples demand, we will charge every sample package USD 100 shipping cost include. The maximum quantity sample you can order is 10 pieces (depending on your choice).
7 – SHIPPING
Please read in Shipping info
8 – TIME PRODUCTION
Normally our standard production time per container is one month.
For order less than containers, the standard production time is one 3 weeks maximum.
This depends on the items ordered, the quantity ordered, the date.
9 – TAXES
Every country imposes its own taxes, duties and other administrative fees.
Customers are encouraged to contact their local postal service or customs bureau to inquire about possible import taxes.
Arsa Handicraft is not responsible for duties or taxes charged by the local government.
10 – CANCEL AN ORDER AND REFUND
When the first deposit is made, no cancellation is possible. After packaging, we will send you by email the balance and shipping cost to pay. Starting from the day we will request the second and final payment, all orders not paid within 3 weeks will be automatically cancelled without any refunds possible.
11 – CUSTOM ORDERS
Everything is possible!
Contact us for more personal requests, we will answer in less than 48 hours.
Let go your imagination in order to create something really special. We have access to some of the most powerful creative talent in the Indonesian craft scene.
If you are interested in developing a new product or an adaptation of an existing one, please contact us and we will help make it happen.